Welcome! You can raise a ticket for Op2ma Support using the options provided.
Report Bug
Please describe the bug you have faced.
Required fields are marked with an asterisk*
{"xsrfToken":"cdbbb73ec1c82043b9188fc35d5d3372c3d7426b_lout","branding":{"id":"6","key":"os","name":"Op2ma Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de5900","headerLinkHoverBGColor":"#de5900","headerBadgeColor":"#de5900"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7b43b3f6-11c9-49dc-9cde-7be40912dc29/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOWVmNTg4OC1hYzM0LTQwNDgtYmZhMC0xZjYwMmQxZGIxNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdiNDNiM2Y2LTExYzktNDlkYy05Y2RlLTdiZTQwOTEyZGMyOSI6WyJyZWFkIl19LCJleHAiOjE3NjI5MzI2NTYsIm5iZiI6MTc2MjkzMjA1Nn0.yFShSIq7YsjFJPbem7FTRD-S3gDJXGV67SK3SzolJL4&client=29ef5888-ac34-4048-bfa0-1f602d1db146&mode=fit","logoId":"7b43b3f6-11c9-49dc-9cde-7be40912dc29","isLogoAvailable":true,"helpCenterTitle":"Welcome to Op2ma Support","sharedPortalName":"Op2ma Support","translations":{"en-US":{"helpCenterTitle":"Welcome to Op2ma Support","sharedPortalName":"Op2ma Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0b2c4d","helpCenterTitleColor":"#ff6816","bannerMediaApiUrl":"https://api.media.atlassian.com/file/438d1953-623c-4094-86eb-57a15ca69d2b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOWVmNTg4OC1hYzM0LTQwNDgtYmZhMC0xZjYwMmQxZGIxNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzOGQxOTUzLTYyM2MtNDA5NC04NmViLTU3YTE1Y2E2OWQyYiI6WyJyZWFkIl19LCJleHAiOjE3NjI5MzI2NTYsIm5iZiI6MTc2MjkzMjA1Nn0.WjrUwt4an70E3mfepvF8kxmGVFd-AAIONUJsgQeQr88&client=29ef5888-ac34-4048-bfa0-1f602d1db146&height=300&mode=fit","bannerMediaApiFileId":"438d1953-623c-4094-86eb-57a15ca69d2b","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#f0f4f8","topBarTextColor":"#6a86a1","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"os","projectId":10048,"serviceDeskId":6,"name":"Op2ma Support","description":"<p>Welcome! You can raise a ticket for Op2ma Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"78","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"<p>Please select this option if you need general information about your system, and we'll help you out.</p>","icon":10549,"iconUrl":"https://op2ma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[22],"key":""},{"id":"75","name":"How to use...","descriptionHtml":"","callToAction":"How to use...","introHtml":"<p>Please tell us if you are not sure about how to use your system.</p>","icon":10482,"iconUrl":"https://op2ma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[22],"key":""},{"id":"77","name":"Report Bug","descriptionHtml":"","callToAction":"Report Bug","introHtml":"<p>Please describe the bug you have faced.</p>","icon":10476,"iconUrl":"https://op2ma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[22],"key":""},{"id":"71","name":"Report other system problems","descriptionHtml":"","callToAction":"Report other system problems","introHtml":"<p>Please let us know if something isn't working properly.</p>","icon":10521,"iconUrl":"https://op2ma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[22],"key":""},{"id":"76","name":"Report Security issues","descriptionHtml":"","callToAction":"Report Security issues","introHtml":"<p>Please tell us the security issue that you have found.</p>","icon":10472,"iconUrl":"https://op2ma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[22],"key":""},{"id":"66","name":"User Administration","descriptionHtml":"","callToAction":"User Administration","introHtml":"<p>Please tell us if you need assistance with user administration</p>","icon":10493,"iconUrl":"https://op2ma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[22],"key":""},{"id":"70","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://op2ma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"73","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://op2ma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""}],"reqGroups":[{"id":22,"name":"Op2ma IT Helpdesk"}],"orderMapping":{"22":[78,75,66,77,76,71],"25":[78,76,71],"24":[78,75],"23":[66],"26":[71]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f16e7f40-8c34-3640-aeba-29c9721469f1","appLinkName":"","appLinkUrl":"","spaceKey":"OIH","spaceName":"Op2ma Helpdesk Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OS","serviceDeskId":6,"kbLinkDomainURLs":["https://op2ma.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOWVmNTg4OC1hYzM0LTQwNDgtYmZhMC0xZjYwMmQxZGIxNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI5MzMyNTYsIm5iZiI6MTc2MjkzMjA1NiwiYW5vbklkIjoiYW5vbi11c2VyIn0.vIkS8pgFL53_KCdaqWwTso_NCahRMk4PupMFS1ImT5g","targetCollection":"upload-project-10048","endpointUrl":"https://api.media.atlassian.com","clientId":"29ef5888-ac34-4048-bfa0-1f602d1db146","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":77,"projectId":10048,"issueType":{"id":"10011","name":"[System] Service request"},"form":{"name":"Report Bug","descriptionHtml":"","callToAction":"Report Bug","intro":"<p>Please describe the bug you have faced.</p>","instructions":"","icon":10476,"iconUrl":"https://op2ma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/77","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/77","calendarParams":{"firstDay":0,"date":"2025-11-12T17:50:56+1030","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f16e7f40-8c34-3640-aeba-29c9721469f1","appLinkName":"","appLinkUrl":"","spaceKey":"OIH","spaceName":"Op2ma Helpdesk Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OS","serviceDeskId":6,"kbLinkDomainURLs":["https://op2ma.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOWVmNTg4OC1hYzM0LTQwNDgtYmZhMC0xZjYwMmQxZGIxNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI5MzMyNTYsIm5iZiI6MTc2MjkzMjA1NiwiYW5vbklkIjoiYW5vbi11c2VyIn0.vIkS8pgFL53_KCdaqWwTso_NCahRMk4PupMFS1ImT5g","targetCollection":"upload-project-10048","endpointUrl":"https://api.media.atlassian.com","clientId":"29ef5888-ac34-4048-bfa0-1f602d1db146","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}